Quality Management for Microsoft Dynamics 365 Business Central

Do you need the flexibility and controls in place to streamline, standardize and manage complaints handling, escalation processes, ensure compliance and quality levels in products at every step?

Would your business like to set up test specifications using different criteria depending on the supplier, customer or product itself, achieving more automation and productivity?

Do you want to give your customers prompt and appropriate resolutions to the cases they raise? Can you spot trends in complaints and provide your staff with the right tools to manage them effectively?

Prodware have developed functionality to address your quality compliance, complaints process and automation needs, fully integrated with Microsoft Dynamics 365 Business Central.

Features and benefits of using this app

Functions to meet quality control and compliance needs:

Definition of test specifications for products, customers and vendors, and creation of test lists and additional tests
Receipts from external analysis and conformity certificates and automatic creation of quality orders during different processes
Tracing of changes to specifications based on versions
Register complaints from customers suppliers and employees
Create quality order, complaint or non-conformity directly from a document
Follow best practice with workflows, prioritization, corrective action suggestion, follow ups and related documentation
Escalation framework for non-conformity procedures when internal due process is not followed
Ready to use and to adapt, Power BI Templates with quality control and complaints data allow you to analyze key metrics such as QO numbers by item, statistics on values for a particular test code, complaint by item, by status etc.

Supported Editions

This app supports the Essential edition of Microsoft Dynamics 365 Business Central

Supported Countries

Austria, Belgium, France, Germany, Netherlands, Spain, Switzerland and United Kingdom.

Supported Languages

This app is available in English (UK and US), German (Austria, Germany, Switzerland), Spanish (Spain), French (France, Belgium, Switzerland) and Dutch (Belgium, Netherlands).

Prodware Quality Management accelerator

oleh Prodware Group